Billing & Refund Policy
All commerce is handled by IndexBox S.a r.l., a Luxembourg company, through Stripe Payments Europe. This policy outlines payment terms, taxes, renewals, and non-refundable charges.
1. Payment processing
Subscription fees are charged automatically to the payment method stored in Stripe at the start of each billing cycle (monthly or annual). By entering card details you authorise recurring debits until you downgrade or cancel. Invoices are available in the billing portal and emailed to the billing contact.
2. Taxes
All pricing displayed on indexbox.io excludes VAT and other applicable taxes. Stripe calculates the correct tax based on the billing address and adds it to the charge at checkout. Customers are responsible for providing valid tax identifiers for reverse-charge treatment where applicable.
3. Cancellations & refunds
Fees are non-refundable and non-creditable once a cycle begins, including annual commitments. Cancellations take effect at the end of the prepaid term. We do not prorate unused time. Refunds are issued only if required by Luxembourg consumer law or if we terminate service without cause.
4. Failed payments & sanctions
If a payment fails, Stripe will automatically retry. After three failed attempts we may suspend access until the balance is settled. Accounts more than 30 days overdue may be sent to collections and subject to platform removal. We do not provide services to sanctioned entities or jurisdictions and may immediately terminate access if screening fails.
5. Contact
Billing questions can be sent to tenders@indexbox.io. Include your workspace name and invoice number for faster support.