Contact the team
- Email: tenders@indexbox.io
- Slack / Telegram (enterprise): Connect via your shared channel for real-time triage.
Typical response time: < 24 hours on business days.
Help centre
Support & Success
Our operations team monitors critical pipelines and responds to customer questions during business hours. Use the resources below or reach out directly if you need assistance.
Get help
Find answers to common questions or contact our team directly.
Self-service checklist
- Review pipeline monitoring for ingestion status and ETL logs.
- Visit Profile and Organization to manage credentials, seats, and entitlements.
- Use Billing to update payment details or download invoices.
Incident response
Production incidents follow our four-step playbook: detection via monitoring, acknowledgement in the customer channel, mitigation update, and postmortem within the next business day. If you believe data integrity is at risk, flag the request as urgent in the subject line.